NaturalPets - Shipping Info, Call Center Hours & Payment Info

Monday & Tuesday (PST)
Wednesday - Friday (PST)
Saturday (PST)
Sunday (PST)

  5:00 AM - 7:30 PM
  6:00 AM - 7:30 PM
  7:00 AM - 4:00 PM
8:00 AM - 3:00 PM

NaturalPets Live Chat
Toll Free Order Line: 1-800-889-9475
Questions / Comments:
Low Price Guarantee:
We match or beat competitor's prices at the time of ordering.*
(*Applies only to companies in the U.S. selling EPA/FDA approved
products; not applicable with any other offer, discount or promotion.)
We only ship U.S. FDA/EPA approved products.
All of our products are sold at discounted prices.

Autoship & Save Program Now you can avoid the hassle of having to continually reorder the same products and save an additional 10% the product price. Before adding to cart, select Monthly, Every 2 Months, Every 3 Months, Every 4 Months, or Every 6 Months from the Autoship and Save drop down. Please be aware that our Autoship system does not reflect the 10% reduction in cart, however you will be charged correctly when the order is complete. See our Autoship page for more details. Try it today without any obligations, you can cancel anytime.

Prescriptions currently does not ship prescription medications.

Shipping is provided at a flat fee per-order rate. For ground shipping the cost is only $5.95 per order regardless of the number of items! Regular ground shipping takes 4 to 8 business days. Free regular shipping for orders over $85!

Priority 2-4 business day shipping (Not Priority U.S Mail) is also available at $8.95 per order.
Other Shipping Restrictions

Vaccine Orders and Refrigerated Items: A vaccine shipping charge of $29.95 is charged for all orders containing vaccines or items that need to be refrigerated. This is a flat rate fee regardless of the number of vaccines or other items you purchase along with your vaccines! Someone should be present to sign for and receive the vaccine order when it ships to you. We cannot be responsible for vaccine orders that are delayed because no one is present at the time it is delivered. All vaccines ships Express 1-2 Days.

International Orders: Shipping is automatically calculated when you enter your address information for any package weighing up to 4 lbs. Certain international shipments may require extra shipping cost due to weight, dimensions or country location. If this is required your order will be held until we can advise you of extra charges. Please note, we do not ship ORM-D (regulated materials), pet food or refrigerated items internationally. Please allow up to 14 business days for your international shipment to arrive. Below is a chart showing our international shipping rates for packages under 4 lbs. (If your country is not on this list the price is $36.99).

Country Price
Argentina $21.99
Austria $31.99
Barbados $25.99
Colombia $15.99
Croatia $18.99
Czech Republic $25.99
Denmark $18.99
Fiji $28.99
Finland $25.99
France $21.99
Germany $21.99
Great Britain/UK $24.99
Country Price
Iceland $19.99
India $24.99
Indonesia $19.99
Ireland $18.99
Israel $26.99
Italy $19.99
Kuwait $15.99
Lithuania $19.99
Luxembourg $25.99
Malaysia $26.99
Maldives $19.99
Netherlands $25.99
Country Price
New Caledonia $21.99
Norway $24.99
Philippines $18.99
Romania $27.99
Portugal $29.99
Slovakia $15.99
Slovenia $15.99
Sweden $25.99
Switzerland $32.99
Turkey $25.99
Zimbabwe $15.99

Please be aware, we are a US company selling US products. If you order an electronic product that plugs into a power socket the specifications will be US standard 110/120 Volt. You will need a special converter for it to work properly internationally. We are not responsible for any damage caused if the converter or device malfunctions when plugged into a non US standard 110/120 Volt outlet.
Other Shipping Restrictions

Hawaiian or Alaskan Customers: Some items or orders may require additional shipping costs when they are shipped to Hawaii or Alaska. If that is the case, your order will be held and you will be contacted before the shipment leaves our facility. Shipping may not be available to these states for some items. Please allow up to 14 business days, after the package leaves our facility, for delivery.

Australian Customers: Please check with AQIS ( to make sure that you have all of the proper documentation necessary for importation of our products into your country.
Other Shipping Restrictions

Canada Shipping Canada Shipping is $24.99 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary. We ship via USPS for most orders.
Exceptions: If ordering Azodyl or other refrigerated items please call 800-889-9475 or chat before placing your order.
Note: You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. Packages returned by customs may incur a restocking fee. The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.
Other Shipping Restrictions

Express 1-2 Days shipping Most Express 1-2 Days order will ship via FedEx. (please provide a physical address for shipping details as this shipping method can not be sent to a P.O. Box).
There will also be no Express 1-2 Days shipping on pet food or products marked ORM-D. There is no weekend delivery, so orders shipped Friday Express 1-2 Days will arrive Monday. There are size limits for Express 1-2 Days orders. Generally, the maximum size is roughly 3-6 bottles or average sized items. If you have selected Express 1-2 Days shipping and your order is too large, your order will be shipped Priority instead and the Express 1-2 Days fee will not be charged. Please make sure to give us a valid phone number that we can reach you at immediately. If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day.
Other Shipping Restrictions

For some heavier shipments, only ground shipping may be available. If this is the case, any priority/air shipping charges you have selected will be credited to you before shipping and also may not be qualified for free delivery on orders over $85.

Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.

Pet Food shipping is calculated in real time during checkout per our shipping rates given to us by our carriers. We will choose the shipping company that best fits your pet food order to get you the best rates and service. Please allow 7 to 12 business days for ground delivery.
  • We do not ship food Express 1-2 Days. Pet food is not available internationally.
  • Some items that are bulky and or heavy will need to ship via Pet Food Ground. These items will be noted in the item description box.
  • For orders over 80 lbs. Please call for a quote.

  • ORM-D Some of our items are required to ship via the ground by our mail carriers. These items are marked with the ORM-D blue logo. Shipping may take up to 10 business days. ORM-D blue logo items CANNOT be shipped to Norway.

    *Pet food, Vaccines, International, and certain heavy shipments do not qualify for Free Standard Shipping Offers.

    Payment Payment may be made by Visa, Mastercard, Discover, American Express, JCB, or Check/Money Order. Checks/Money Orders should be made payable to and must be mailed PRIOR to shipment.

    ReturnsReturns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A refund for the order amount minus the shipping charge will be given upon return of items. RESTOCKING FEES of up to 20% may apply, depending on the item. Please call us at 800-889-9475 to obtain return authorization before returning any product. Please have your NaturalPets Order number ready when you call. We do not accept any refunds on size substitutions on articles of clothing (pet costumes, t-shirts, etc). All purchases of clothing are final. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection. A copy of your packing slip in the box and your issued RMA number on the copy of your packing slip will expedite the processing of the refund, which generally takes 48-72 hours upon receipt of the return.

    The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.
    1. Place an item(s) in your shopping cart by clicking on the "Add to shopping cart" button, which is located below the product description on each product page.
    2. Choose "Check Out" at the bottom of your shopping cart after you are done shopping. You can also choose "Express checkout with Yahoo wallet" but you must register through Yahoo after clicking on this button or provide your Yahoo account login.
      Prior to checking out, you can also click on the Register button (optional) to create a login and password for easy repeat ordering, so you don't have to re-enter information every time you order.
    3. Complete the checkout process by providing billing and shipping information.
    4. Submit a valid credit card. You can also choose the Check/Money Order payment option but you must write a check payable to and mail it to our address. We will ship your order upon receipt of payment.
    710 South 13th Street Suite 900 PMB# 384, Norfolk, NE 68701
    Or 34501 Seventh Street, Union City, CA 94587

    * To delay a shipment or to place an order with a delayed shipping date, please contact our customer care center at 1-800-889-9475.

    Coupon / Promotional Offers
    Only one coupon or special offer can be redeemed at any one time. Coupons / promotional offers may not be combined. Coupons are non-transferable and are not redeemable for cash or credit.

    See what our customers had to say about in our Customer Testimonials

    Cancelled orders Cancellation request for an order can be made if it has not been sent to our warehouse for processing yet. If the request is made after the order was sent to the warehouse, the return procedures will need to be followed upon receipt of the merchandise by the customer.

    Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent to our warehouse for processing, neither you nor our customer service staff will be able to cancel it. We are not responsible for orders that cannot be canceled after an order has been submitted.

    HACKER SAFE certified sites prevent over 99.9% of hacker crime. All credit card transactions are completely secured.
    We use industry-standard 256 Byte / 2,048 Bit SSL encryption by DigiCert High Assurance CA-3.

    We are members of the TRUSTe site privacy program and have conformed to their standards for online privacy.

    All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN:

    "The prevalent that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

    Advantage is a registered trademark of Bayer Corporation. Frontline and Top Spot are registered trademarks of Rhone Merieux Corp. PROGRAM are registered trademarks of Novartis corporation.

    DISCLAIMERS Information on is for general entertainment and information purposes only, and should not be taken as medical advice, medical opinion, diagnosis or treatment. The information provided by is not a substitute for medical attention. See your licensed veterinary health-care professional for your pet's medical advice and treatment. Vaccine reactions are known to occur in a small percentage of dogs and cats. assumes no liability for vaccines purchased from us and used by the customer. Pet owners unfamiliar with vaccine administration should seek the services of a Veterinarian.

    Still Have Questions? Contact Customer Service For questions regarding products, order delivery, or returns, please contact NaturalPets Customer Service: Contact this seller Phone:800-889-9475 For questions about a charge that has been made to your credit card, please contact NaturalPets. For additional information, see our Frequently Asked Questions section.


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