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About NaturalPets.com

  • Who We Are

    NaturalPets.com is the leader in online pet supplies and non-prescription pet medications. Our vet operated site provides you with a wide selection of pet products at unbeatable prices, with excellent customer service.

    As your one-stop pet shop, NaturalPets.com provides affordable solutions to give your pet the healthiest and happiest life possible while saving you money. Basically, we aim to keep tails wagging! Our "pet friendly" site features the most popular brands on the market and various in-house product lines. We have been consistently delivering value and convenience to pet owners around the world since 1999. Here's how we do it:

    • Guaranteed low prices on the brands pet owners care about
    • Fast and free shipping on orders over $85
    • Accommodating customer service ready to serve you 7 days a week
    • Discount deals, special promotions, featured top sellers, and more!

    The dedicated team at NaturalPets focuses on continuous improvement and pride themselves on customer satisfaction. Ultimately, the goal of the company is to improve the well being and quality of life for pets by providing a convenient and cost effective online portal for pet owners.

  • Our Guarantee

    NaturalPets.com strives to provide you with the best prices for pet products as well as the best online shopping experience. This is our guarantee to you:

    Low Price Guarantee
    At NaturalPets.com, we pride ourselves in providing you with the best price possible. As such, we will match or beat competitor's prices on any product at the time of ordering (applies only to companies in the U.S. selling EPA/FDA approved products; not applicable with any other offer, discount, or promotion).

    Safe Shopping Guarantee
    At NaturalPets.com, we value our customers and the privacy of their online transactions. Safe and secure shopping is guaranteed with industry-standard SSL encryption. All credit card transactions are completely secured.

    Free Shipping
    We offer free shipping for orders over $85.

    Our membership with the TRUSTe site privacy program ensures security as we adhere to their online security standards.

  • Shipping Information

    Shipping is provided at a flat fee per-order rate. For ground shipping the cost is only $5.95 per order regardless of the number of items! Regular ground shipping takes 4 to 8 business days. Free regular shipping for orders over $85!

    Priority 2-4 business day shipping (Not Priority U.S Mail)
    Priority business day shipping is also available at $8.95 per order.

    Vaccine Orders and Refrigerated Items
    A vaccine shipping charge of $29.95 is charged for all orders containing vaccines or items that need to be refrigerated. This is a flat rate fee regardless of the number of vaccines or other items you purchase along with your vaccines! Someone should be present to sign for and receive the vaccine order when it ships to you. We cannot be responsible for vaccine orders that are delayed because no one is present at the time it is delivered. All vaccines ships Express 1-2 Days.

    International Orders
    Shipping is automatically calculated when you enter your address information for any package weighing up to 4 lbs. Certain international shipments may require extra shipping cost due to weight, dimensions or country location. If this is required your order will be held until we can advise you of extra charges. Please note, we do not ship ORM-D (regulated materials), pet food or refrigerated items internationally. Please allow up to 14 business days for your international shipment to arrive. Below is a chart showing our international shipping rates for packages under 4 lbs. (If your country is not on this list the price is $36.99).

    Country Price
    Argentina $21.99
    Austria $31.99
    Barbados $25.99
    Colombia $15.99
    Croatia $18.99
    Czech Republic $25.99
    Denmark $18.99
    Fiji $28.99
    Finland $25.99
    France $21.99
    Germany $21.99
    Great Britain/UK $24.99
    Country Price
    Iceland $19.99
    India $24.99
    Indonesia $19.99
    Ireland $18.99
    Israel $26.99
    Italy $19.99
    Kuwait $15.99
    Lithuania $19.99
    Luxembourg $25.99
    Malaysia $26.99
    Maldives $19.99
    Netherlands $25.99
    Country Price
    New Caledonia $21.99
    Norway $24.99
    Philippines $18.99
    Romania $27.99
    Portugal $29.99
    Slovakia $15.99
    Slovenia $15.99
    Sweden $25.99
    Switzerland $32.99
    Turkey $25.99
    Zimbabwe $15.99

    Please be aware, we are a US company selling US products. If you order an electronic product that plugs into a power socket the specifications will be US standard 110/120 Volt. You will need a special converter for it to work properly internationally. We are not responsible for any damage caused if the converter or device malfunctions when plugged into a non US standard 110/120 Volt outlet.

    Hawaiian or Alaskan Customers:
    Some items or orders may require additional shipping costs when they are shipped to Hawaii or Alaska. If that is the case, your order will be held and you will be contacted before the shipment leaves our facility. Shipping may not be available to these states for some items. Please allow up to 14 business days, after the package leaves our facility, for delivery.

    Australian Customers:
    Please check with AQIS (http://www.aqis.gov.au/) to make sure that you have all of the proper documentation necessary for importation of our products into your country.

    Canada Shipping
    Canada Shipping is $24.99 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary. We ship via USPS for most orders.

    Exceptions: If ordering Azodyl or other refrigerated items please call 800-889-8967 or chat before placing your order.

    Note: You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. Packages returned by customs may incur a restocking fee. The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.

    Express 1-2 Days Shipping
    Most Express 1-2 Days order will ship via FedEx. (please provide a physical address for shipping details as this shipping method can not be sent to a P.O. Box).
    There will also be no Express 1-2 Days shipping on pet food or products marked ORM-D. There is no weekend delivery, so orders shipped Friday Express 1-2 Days will arrive Monday. There are size limits for Express 1-2 Days orders. Generally, the maximum size is roughly 3-6 bottles or average sized items. If you have selected Express 1-2 Days shipping and your order is too large, your order will be shipped Priority instead and the Express 1-2 Days fee will not be charged. Please make sure to give us a valid phone number that we can reach you at immediately. If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day.
    For some heavier shipments, only ground shipping may be available. If this is the case, any priority/air shipping charges you have selected will be credited to you before shipping and also may not be qualified for free delivery on orders over $85.

    Auto Reship Program
    Now you can avoid the hassle of having to continually reorder the same products. Get your pet's favorite products automatically delivered to your door, as often as you want and get additional discounts as well. Never Reorder. Never Wait. Never Run Out.

    Try it today without any obligations, you can cancel anytime. ? SEE DETAILS

    Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.

    Pet Food
    Pet food shipping is calculated in real time during checkout per our shipping rates given to us by our carriers. We will choose the shipping company that best fits your pet food order to get you the best rates and service. Please allow 7 to 12 business days for ground delivery.

    • We do not ship food Express 1-2 Days. Pet food is not available internationally.
    • Some items that are bulky and or heavy will need to ship via Pet Food Ground. These items will be noted in the item description box.
    • For orders over 80 lbs. Please call for a quote.

    Some of our items are required to ship via the ground by our mail carriers. These items are marked with the ORM-D blue logo. ORM-D blue logo items CANNOT be shipped to Norway.

    *Pet food, Vaccines, International, and certain heavy shipments do not qualify for Free Standard Shipping Offers.

  • Giving Back

    At NaturalPets.com, community service is one of our core values. We love giving back to the pet community and make regular contributions to pet-related charities and community projects.

    If you work with a pet-related charity or community program and would like NaturalPets.com to help sponsor a program or event, please contact us at community@NaturalPets.com.

  • Contact Us

    We'd love to hear from you!

    If you have any questions, comments, or feedback about NaturalPets.com please feel free to e-mail us at sales@NaturalPets.com

    If you would like to reach us by phone, our call centers are open 7 days a week. Phone hours are below (in Pacific time):

    Monday & Tuesday (PST)
    Wednesday - Friday (PST)
    Saturday (PST)
    Sunday (PST)

    5:00 AM - 7:30 PM
    6:00 AM - 6:30 PM
    7:00 AM - 4:00 PM
    8:00 AM - 3:00 PM

    Toll Free Order Line: 1-800-889-8967

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