Shipping is provided at a flat fee per-order rate. For ground shipping the cost is only $5.95 per order regardless of the number of items! Regular ground shipping takes 4 to 8 business days. Free regular shipping for orders over $85!
Priority 2-4 business day shipping (Not Priority U.S Mail)
Priority business day shipping is also available at $8.95 per order.
Vaccine Orders and Refrigerated Items
A vaccine shipping charge of $29.95 is charged for all orders containing vaccines or items that need to be refrigerated. This is a flat rate fee regardless of the number of vaccines or other items you purchase along with your vaccines! Someone should be present to sign for and receive the vaccine order when it ships to you. We cannot be responsible for vaccine orders that are delayed because no one is present at the time it is delivered. All vaccines ships overnight.
Shipping is automatically calculated when you enter your address information for any package weighing up to 4 lbs. Certain international shipments may require extra shipping cost due to weight, dimensions or country location. If this is required your order will be held until we can advise you of extra charges. Please note, we do not ship ORM-D (regulated materials), pet food or refrigerated items internationally. Please allow up to 14 business days for your international shipment to arrive. Below is a chart showing our international shipping rates for packages under 4 lbs. (If your country is not on this list the price is $36.99).
|Country ||Price |
|Argentina ||$21.99 |
|Austria ||$31.99 |
|Barbados ||$25.99 |
|Colombia ||$15.99 |
|Croatia ||$18.99 |
|Czech Republic ||$25.99 |
|Denmark ||$18.99 |
|Fiji ||$28.99 |
|Finland ||$25.99 |
|France ||$21.99 |
|Germany ||$21.99 |
|Great Britain/UK ||$24.99 || |
|Country ||Price |
|Iceland ||$19.99 |
|India ||$24.99 |
|Indonesia ||$19.99 |
|Ireland ||$18.99 |
|Israel ||$26.99 |
|Italy ||$19.99 |
|Kuwait ||$15.99 |
|Lithuania ||$19.99 |
|Luxembourg ||$25.99 |
|Malaysia ||$26.99 |
|Maldives ||$19.99 |
|Netherlands ||$25.99 || |
|Country ||Price |
|New Caledonia ||$21.99 |
|Norway ||$24.99 |
|Philippines ||$18.99 |
|Romania ||$27.99 |
|Portugal ||$29.99 |
|Slovakia ||$15.99 |
|Slovenia ||$15.99 |
|Sweden ||$25.99 |
|Switzerland ||$32.99 |
|Turkey ||$25.99 |
|Zimbabwe ||$15.99 |
Please be aware, we are a US company selling US products. If you order an electronic product that plugs into a power socket the specifications will be US standard 110/120 Volt. You will need a special converter for it to work properly internationally. We are not responsible for any damage caused if the converter or device malfunctions when plugged into a non US standard 110/120 Volt outlet.
Hawaiian or Alaskan Customers:
Some items or orders may require additional shipping costs when they are shipped to Hawaii or Alaska. If that is the case, your order will be held and you will be contacted before the shipment leaves our facility. Shipping may not be available to these states for some items. Please allow up to 14 business days, after the package leaves our facility, for delivery.
Please check with AQIS (http://www.aqis.gov.au/) to make sure that you have all of the proper documentation necessary for importation of our products into your country.
Canada Shipping is $24.99 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary. We ship via USPS for most orders.
Exceptions: If ordering Azodyl or other refrigerated items please call 800-889-8967 or chat before placing your order.
Note: You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. Packages returned by customs may incur a restocking fee. The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.
Most overnight order will ship via FedEx. (please provide a physical address for shipping details as this shipping method can not be sent to a P.O. Box).
There will also be no overnight shipping on pet food or products marked ORM-D. There is no weekend delivery, so orders shipped Friday overnight will arrive Monday. There are size limits for overnight orders. Generally, the maximum size is roughly 3-6 bottles or average sized items. If you have selected overnight shipping and your order is too large, your order will be shipped Priority instead and the overnight fee will not be charged. Please make sure to give us a valid phone number that we can reach you at immediately. If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day.
For some heavier shipments, only ground shipping may be available. If this is the case, any priority/air shipping charges you have selected will be credited to you before shipping and also may not be qualified for free delivery on orders over $85.
Auto Reship Program
Now you can avoid the hassle of having to continually reorder the same products. Get your pet's favorite products automatically delivered to your door, as often as you want and get additional discounts as well. Never Reorder. Never Wait. Never Run Out.
Try it today without any obligations, you can cancel anytime. » SEE DETAILS
Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.
Pet food shipping is calculated in real time during checkout per our shipping rates given to us by our carriers. We will choose the shipping company that best fits your pet food order to get you the best rates and service. Please allow 7 to 12 business days for ground delivery.
- We do not ship food overnight. Pet food is not available internationally.
- Some items that are bulky and or heavy will need to ship via Pet Food Ground. These items will be noted in the item description box.
- For orders over 80 lbs. Please call for a quote.
Some of our items are required to ship via the ground by our mail carriers. These items are marked with the ORM-D blue logo. ORM-D blue logo items CANNOT be shipped to Norway.
*Pet food, Vaccines, International, and certain heavy shipments do not qualify for Free Standard Shipping Offers.